The future of smart maintenance management — automating dispatch, detecting fraud, generating professional reports, and closing the loop with customers, all in real-time.
Customer requests arrive via random, unorganized WhatsApp messages that are nearly impossible to track, document, or prioritize effectively.
Technicians are sent to locations without any consideration of distance or current workload, causing severe and avoidable response delays.
Technicians can manipulate their working hours — fake timestamps, unjustified pauses — while management has no reliable way to track real performance.
Informal, poorly written maintenance notes damage the company's professional image and undermine customer trust at the final billing stage.
Six intelligent modules working in concert to eliminate inefficiency, prevent fraud, and deliver a flawless customer experience.
Paste any raw WhatsApp message from a customer and our Gemini-powered AI instantly extracts the name, issue, and address — converting it into an official tracked task in under one second.
Gemini AI · NLPAn intelligent algorithm calculates precise geographical distances and analyzes each technician's real-time workload — automatically assigning every task to the closest and most available technician.
Geolocation · Smart RoutingAn interactive Kanban board paired with an emergency radar detects delays, interruptions, and critical issues as they emerge — giving management complete situational awareness in real-time.
Real-Time · KanbanAn advanced engine monitors technicians' time, prevents Fake GPS apps from spoofing location, and automatically issues Red Flags and financial deductions for time manipulation or unjustified pauses without photographic evidence.
Anti-Fraud · SLA EngineTechnicians' informal written or voice notes are automatically transformed into polished, highly professional engineering reports — ready to be included in the customer's final invoice.
Voice-to-Text · AI WritingGenerate professional PDF invoices with a verified digital customer signature and instantly dispatch them — along with a satisfaction rating link — directly to the customer via WhatsApp in a single tap.
PDF · WhatsApp · E-SignatureA seamless, fully automated pipeline that handles every stage of the maintenance lifecycle without manual intervention.
A customer describes their issue in natural language via WhatsApp — no forms, no portals, no friction.
Gemini AI parses the message, extracts the name, issue, and location, and instantly creates a tracked task in the system.
The routing algorithm selects the optimal technician based on proximity and current workload, then auto-assigns the job.
The operations radar tracks progress in real-time while the SLA engine monitors time integrity and flags any anomalies.
The technician's field notes are converted into a formal engineering report, automatically appended to the job record.
A signed PDF invoice is generated and sent via WhatsApp with a rating link — closing the loop professionally and instantly.
Every component is selected for maximum speed, security, and intelligence — forming a cohesive, scalable architecture.
Mobile apps & web dashboard
Firestore, Storage & Auth
NLP, extraction & reports
Geolocation & routing
Programmatic documents
This project was completed as part of academic requirements under the guidance of esteemed faculty members.
Smart Fix System eliminates the chaos, automates the workflow, and delivers professionalism at every touchpoint — from first message to final invoice.